Highfield Vitamins






  1. Use of the Site
  2. 1.1 The Site is provided to you free of charge for your personal use subject to these Terms and Conditions. By using the Site you agree to be bound by these Terms and Conditions.
  3. 1.2 These Terms and Conditions govern your use of the Site.
  4. 1.3 All orders and purchases made on the Site will also be governed by the Product Terms.

These Terms And Conditions Do Not Affect Your Statutory Rights.

  1. Amendments 
    We may update these Terms and Conditions at any time. If you do not wish to accept the new Terms and Conditions you should not continue to use the Site. If you continue to use the Site after the date on which the change comes into effect, your use of the Site indicates your agreement to be bound by the new Terms and Conditions.
  2. Registration 
    3.1 You must ensure that the details provided by you on registration or at any time are correct and complete.

3.2 You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.

  1. Password and security 
    4.1 When you register to use the Site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting Customer Services (see below for contact details) immediately.

4.2 If Highfield Vitamins has reason to believe that there is likely to be a breach of security or misuse of the Site, we may require you to change your password or we may suspend your account in accordance with paragraph 12 below.

  1. Promotional offers 
    5.1 Certain offers are only available for a limited period and while stocks last. If you order is received after the offer period or the goods are no longer available at the offer price, we will notify you before we dispatch the goods.

5.2 Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.

  1. Excluded Services 
    The services provided by the Site do not include the provision of computer or other necessary equipment to access the Site. To use the Site you will require Internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone or other costs that you may incur.
  2. Intellectual property 
    7.1 The content of the Site is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Site without written permission from Highfield Vitamins.

7.2 No licence is granted to you in these Terms and Conditions to use any trade mark of Highfield Vitamins or its affiliated companies including, without limitation, the trade mark Highfield Vitamins.

  1. Limitations 
    8.1 You may not use the Site for any of the following purposes:
  2. a) disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
  3. b) transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
  4. c) gaining unauthorised access to other computer systems
  5. d) interfering with any other person’s use or enjoyment of the Site
  6. e) breaching any laws concerning the use of public telecommunications networks
  7. f) interfering or disrupting networks or web sites connected to the Site
  8. g) making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner
  9. h) Highfield Vitamins reserves the right to refuse to post material on the Site or to remove material already posted on the Site.

8.2 You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgement by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:

  1. a) any claim by any third party that the use of the Site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
  2. b) any claim by any third party that the use of the Site by you infringes that third party’s copyright or other intellectual property rights of whatever nature; and
  3. c) any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Site by you.
  4. Availability of the Site 
    9.1 Although Highfield Vitamins aims to offer you the best service possible, we make no promise that the services at the Site will meet your requirements. HIGHFIELD Vitamins cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to the Customer Services (see below for contact details) or by email at info@highfieldvitamins.com and we will attempt to correct the fault as soon as we reasonably can.

9.2 Your access to the Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Highfield Vitamins will attempt to restore the service as soon as it reasonably can.

  1. Highfield Vitamins’ right to suspend or cancel your registration 
    10.1 HIGHFIELD Vitamins may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

10.2 You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using the Site.

10.3 The suspension or cancellation of your registration and your right to use the Site shall not affect either party’s rights or liabilities.

10.4 Paragraphs 9,10,13,14,17 and 18 of these Terms and Conditions shall survive cancellation.

  1. HIGHFIELD Vitamins’ liability
    11.1 The Site is provided by HIGHFIELD Vitamins without any warranties or guarantees. You must bear the risks associated with the use of the Internet.

11.2 The Site provides content from other Internet sites or resources and while Highfield Vitamins tries to ensure that material included on the Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Highfield Vitamins will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Site. If Highfield VItamins is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.

11.3 We disclaim all liabilities in connection with the following:

  1. a) incompatibility of the Site with any of your equipment, software or telecommunications links
  2. b) technical problems including errors or interruptions of the Site
  3. c) unsuitability, unreliability or inaccuracy of the Site
  4. d) inadequacy of the Site to meet your requirements

11.4 To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Site.

11.5 Nothing in paragraph 12 applies to Highfield Vitamins’ liability in respect of products sold through this Site.

11.6 Nothing in these Terms and Conditions shall exclude Highfield Vitamins’ liability for personal injury or death caused by its negligence.

11.7 Our acceptance of an order takes place at the time you place the order, at which point the purchase contract will be made and you will be charged for your order.

  1. Privacy
    Any information submitted by you on the Site is subject to our Privacy Policy. Please review our Privacy Policyto understand our practices.
  2. Third Party Websites 
    The Site may include links to other web sites or material, which are beyond its control. Highfield Vitamins is not responsible for content on the Internet or World Wide Web pages.14. Advertising and Sponsorship 
    Part of the Site may contain advertising and sponsorship. Advertisers and Sponsors are responsible for ensuring that material submitted for inclusion on the Site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.
  3. Applicable Law 
    These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.
  4. International Use 
    Highfield Vitamins makes no promise that materials on the Site are appropriate or available for use in locations outside the United Kingdom, and accessing the Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
  5. Expiry Date on Payment Card 
    Please ensure that the expiry date of your payment card is after the day that you place your order. Payment is taken at the point of ordering the goods and in the event that the payment card has expired we will be unable to take payment and fulfil your order.
  6. Miscellaneous 
    18.1 You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.

18.2 If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

18.3 If you breach these Terms and Conditions and Highfield Vitamins ignores this, Highfield Vitamins will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

18.4 Highfield Vitamins shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.

18.5 A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

18.6 If any of these Terms and Conditions are held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

The Site is owned and operated by Highfield Vitamins.

If you have any queries please contact Customer Services at info@highfieldvitamins.com or telephone: 0800 246 1458.

Product Terms

Please read these product terms and conditions carefully as they affect your rights and liabilities under the law and set out the terms under which Highfield Vitamins Limited makes the products available to you (“Product Terms”).

  1. Prices 
    All prices are expressed inclusive of any VAT payable unless otherwise stated. Payment is made strictly with the order. All prices are subject to change without notice.
  2. Availability
    If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you.
  3. Acceptance 
    The purchase contract is made on ordering and paying for the goods and delivery. You will be charged for the goods and delivery when you place your order. There will be no contract of any kind between you and us until you have purchased the goods. Up until payment, we may decline to supply the goods to you without giving any reason. At the moment the goods and delivery are paid for (and not before), a contract will be made between you and us.
  4. Delivery 
    4.1 Delivery will be made to the address specified by you on the completed order form.

4.2 Parcels are dispatched to you by Royal Mail.

4.3 UK Postage & Packing:
(Excluding the Channel Islands and the Isle of Man)

If your order is under £25, P&P is £2.00
If your order is over £25, P&P is FREE

International rates:

Order Value Postage Charge Maximum Weight

Order Value Postage Charge Maximum Weight
£35 £5 2 Kilos
£70 £10 4 Kilos
£105 £15 6 kilos
£140 £20 8 Kilos
Over £140.00 – please add £5 per £35.00 in value

If the order exceeds the allowed weight we will contact the customer to advise of the correct postage rate.
We will not be liable to you if Royal Mail fail to deliver your purchased goods whether in part or in full due to circumstances beyond our control.

  1. Returns of items
  2. we hope you will be happy with your purchase. however, should youfeel it necessary to return an item, we aim to make the returns process as simple as possible. all of your purchases at www.Highfieldvitamins.coM arecovered by our 14-day unconditional money-back guarantee. we also offer a 24-hour response time (monday through friday) on your e-mail requests at info@Highfieldvitamins.coM. if for any reason you are unhappy with any product you have purchased from us, you may return itfor a full refund (less shipping and handling).products must be returned in the same sealed container that they were sent in. you are covered by this unconditional money back guarantee for a full 14 days from your date of purchase. please e-mail or call our customer service department to receive authorisation and return instructions.

5.2 Any damaged parcels or breakages must be notified to us within three (3) days of receipt of the goods.

5.3 Goods purchased from the Site can be returned unopened within fourteen (14) days of the date of purchase.

Your statutory rights are not affected.

  1. Cancellation and changes 
    Please notify cancellation and changes to your order by sending an email to orders@highfieldvitamins.com. If your order has not been processed then it will be possible to cancel or amend the order as requested. However if the order has been processed and despatched, then you may wish to return the items for a full refund less any carriage charges incurred.
  2. Payment 
    7.1 You can pay by any American Express, Mastercard or Visa credit card, Switch or Delta debit card. Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order.

7.2 Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

7.3 We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection.

  1. General
    8.1 These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.

8.2 If any of these Product Terms are held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

Information on the Website

The information provided on this website does not seek to diagnose disease, or to replace medical advice. Proper medical advice should be sought in the first instance. Please exercise caution when taking nutritional supplements and herbal remedies, if the products you wish to purchase have been recommended by you practitioner, it is important to disclose your full medical history and current medication details to avoid potential contra-indications. Please ask your doctor or pharmacist for advice.

The Site is owned and operated by Highfield Vitamins.


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